Selling abroad

A website that wins customers abroad

Most companies going international start by advertising into a market whose buyers cannot read the page they land on. The order matters, and it is only four steps.

The order that works

Each step is wasted without the one before it. That is why the sequence matters more than the effort.

  1. 01

    Be findable in their language

    This is the step almost everybody skips. A buyer abroad searches in their own language, and if your site exists only in yours, you are not in the results they read — no matter how good the site is. Each language needs to be a real page at its own address that a search engine can crawl. A translation that only happens in the visitor’s browser does not create that page, which is why browser-only widgets bring no new traffic.

    How per-language indexing works
  2. 02

    Be readable when they arrive

    Findable gets them to the page; readable keeps them on it. That means the whole page, not the headline — specifications, delivery terms, the FAQ, the small print under the form. A page that is half translated reads as less trustworthy than one that was never translated at all, because it looks abandoned rather than foreign.

    What localization covers
  3. 03

    Be answerable when they ask

    An overseas enquiry usually arrives as a question, and the reply speed decides whether it goes anywhere. Live Chat translates both sides as the conversation happens, so your team writes in your language and the visitor reads theirs. Nobody has to be hired for a language before you know the market is worth it.

    How Live Chat translates both sides
  4. 04

    Measure which market is actually real

    Publish in several languages, then look at which ones send traffic and enquiries rather than guessing in advance. This is the cheapest market research available to an exporter: the languages that go quiet cost you almost nothing, and the one that does not is where the human budget should go — a native writer, a local page, a person to answer the phone.

    What running several languages costs

Going international, answered

Make the site exist in their language as real, indexable pages, so it can appear in the searches they actually run; make sure the whole page is translated rather than just the headline; and be able to answer an enquiry in their language when it arrives. Advertising into a market whose landing page they cannot read is the expensive way round, and it is what most businesses try first.

Starting with Asia? There are separate pages on Japanese and Chinese , and on what any of this costs .

Start with step one

The first 2,000 words are free and no card is needed. Put one real page in front of one real market.